Frequently asked questions

📦 When Will My Order Arrive?
All orders are shipped from our main warehouse in Hong Kong. Typical delivery times are:

  • Hong Kong: 2–5 business days

  • Worldwide: 5–15 business days

Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package in real time.

🌍 Do You Ship Internationally?
Yes! We offer worldwide delivery to most countries. Simply enter your shipping address during checkout to confirm availability and estimated delivery time for your location.

🔍 How Can I Track My Order?
After your order is dispatched, you’ll receive an email with a tracking link and number so you can check the delivery status anytime.

💳 What Payment Methods Do You Accept?
We accept several secure and convenient payment options, including:

  • Visa

  • Mastercard

  • Other major payment providers

All transactions are encrypted to ensure the safety of your personal and payment information.

⏳ What If My Order Is Delayed?
Delays can occasionally occur due to holidays, courier issues, or customs processing.
If your order hasn’t arrived within the estimated delivery window, please contact us at info@ketovc.com with your order number, and we’ll be happy to assist you right away.

🔁 Can I Return a Purchased Item?
Yes! Returns are accepted within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Contact us to receive detailed return instructions.

❗ What If I Receive a Damaged or Incorrect Item?
If you receive a defective, damaged, or incorrect product, please notify us within 7 days of delivery.
Send an email to info@ketovc.com with your order details and photos showing the issue. Depending on the situation, we will arrange a replacement, refund, or store credit.

💬 Need Additional Help?
We’re always here to help! Feel free to contact us anytime:

Company: SEVEN STAR ECOM LIMITED
Address: UNIT B, 3/F., KAI WAN HOUSE, 146 TUNG CHOI STREET, MONG KOK, HONG KONG
Email: info@ketovc.com | Phone: +85253365389
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (Hong Kong Time)